NOSWBIDP | Knowledge Base

Recent Articles
Where can I get more information about the Bill Dispute Program and smart meters?
Visit the SWBNO website for detailed information about the dispute process, smart meters, and other customer resources.
How can I avoid high water bills?
Conserve water by fixing leaks, using water-efficient appliances, and following SWBNO’s conservation tips available at www.swbno.org/ConservationTips.
Can I track my water usage with a smart meter?
Yes, an advanced customer portal launching later this year will allow you to monitor your water usage and manage your account online.
What should I do if my smart meter detects continuous water flow?
If your meter detects continuous flow, SWBNO will notify you via a Continuous Use Letter. Check for leaks promptly and contact a plumber if needed to avoid unexpected bill increases.
How do smart meters benefit customers?
Smart meters provide accurate billing based on actual water use, identify potential leaks, and give customers access to detailed usage data via an online portal.

Popular Articles
What is the SWBNO Bill Dispute Program?
The Bill Dispute Program is a new initiative designed to help customers resolve issues with their water and sewer bills quickly and fairly. Customers can now dispute inaccurate bills through a third-party firm, Hammerman and Gainer, LLC (HGI), which ...
How can I dispute my SWBNO bill?
To dispute a bill: Contact the third-party firm, HGI, within 30 days of receiving your bill using the contact information provided on your bill or the SWBNO website. Provide all relevant details, including billing history, meter readings, and ...
What should I do if my smart meter detects continuous water flow?
If your meter detects continuous flow, SWBNO will notify you via a Continuous Use Letter. Check for leaks promptly and contact a plumber if needed to avoid unexpected bill increases.
Can I track my water usage with a smart meter?
Yes, an advanced customer portal launching later this year will allow you to monitor your water usage and manage your account online.
What is a "smart meter," and how will it impact my bill?
Smart meters are advanced water meters that measure water usage more accurately than older mechanical meters. They enable precise billing based on actual usage and can detect continuous water flow, helping identify potential leaks. Depending on your ...

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