How can I avoid high water bills?

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• Can I track my water usage with a smart meter?

  Yes, an advanced customer portal launching later this year will allow you to monitor your water usage and manage your account online.

• What should I do if my smart meter detects continuous water flow?

  If your meter detects continuous flow, SWBNO will notify you via a Continuous Use Letter. Check for leaks promptly and contact a plumber if needed to avoid unexpected bill increases.

• What is the SWBNO Bill Dispute Program?

  The Bill Dispute Program is a new initiative designed to help customers resolve issues with their water and sewer bills quickly and fairly. Customers can now dispute inaccurate bills through a third-party firm, Hammerman and Gainer, LLC (HGI), which ...

• What is fixed-rate billing, and how can I opt in?

  Fixed-rate billing allows you to pay an average of your last year's actual water use, providing predictable monthly bills. You can opt in by contacting SWBNO via email, phone, postal mail, or in person at a customer service center.

• What protections do I have as an SWBNO customer?

  Under new regulations, you have several rights, including: The right to dispute bills without incurring late fees or penalties. The right to not have your service disconnected during the dispute process or during extreme weather conditions. The right ...