How do smart meters benefit customers?

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• When will smart meters be fully installed?

  The installation of smart meters is underway, with over 30,000 meters already installed. The Sewerage and Water Board aims to have nearly all 144,000 meters in place by the end of next year.

• Where can I get more information about the Bill Dispute Program and smart meters?

  Visit the SWBNO website for detailed information about the dispute process, smart meters, and other customer resources.

• What is a "smart meter," and how will it impact my bill?

  Smart meters are advanced water meters that measure water usage more accurately than older mechanical meters. They enable precise billing based on actual usage and can detect continuous water flow, helping identify potential leaks. Depending on your ...

• Can I track my water usage with a smart meter?

  Yes, an advanced customer portal launching later this year will allow you to monitor your water usage and manage your account online.

• What should I do if my smart meter detects continuous water flow?

  If your meter detects continuous flow, SWBNO will notify you via a Continuous Use Letter. Check for leaks promptly and contact a plumber if needed to avoid unexpected bill increases.