What happens if my meter is faulty?

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• What should I do if my smart meter detects continuous water flow?

  If your meter detects continuous flow, SWBNO will notify you via a Continuous Use Letter. Check for leaks promptly and contact a plumber if needed to avoid unexpected bill increases.

• What is a "smart meter," and how will it impact my bill?

  Smart meters are advanced water meters that measure water usage more accurately than older mechanical meters. They enable precise billing based on actual usage and can detect continuous water flow, helping identify potential leaks. Depending on your ...

• What happens during the dispute process?

  While your bill is under review: Your account will be placed in "bill in dispute" status. SWBNO will charge you a fixed rate based on your average monthly bill until the dispute is resolved. No late fees, penalties, or disconnections will occur on ...

• Can I track my water usage with a smart meter?

  Yes, an advanced customer portal launching later this year will allow you to monitor your water usage and manage your account online.

• How can I dispute my SWBNO bill?

  To dispute a bill: Contact the third-party firm, HGI, within 30 days of receiving your bill using the contact information provided on your bill or the SWBNO website. Provide all relevant details, including billing history, meter readings, and ...