What is a "smart meter," and how will it impact my bill?
Smart meters are advanced water meters that measure water usage more accurately than older mechanical meters. They enable precise billing based on actual usage and can detect continuous water flow, helping identify potential leaks. Depending on your previous meter’s accuracy, your bill may increase or decrease.
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What should I do if my smart meter detects continuous water flow?
If your meter detects continuous flow, SWBNO will notify you via a Continuous Use Letter. Check for leaks promptly and contact a plumber if needed to avoid unexpected bill increases.
How can I dispute my SWBNO bill?
To dispute a bill: Contact the third-party firm, HGI, within 30 days of receiving your bill using the contact information provided on your bill or the SWBNO website. Provide all relevant details, including billing history, meter readings, and ...
When will smart meters be fully installed?
The installation of smart meters is underway, with over 30,000 meters already installed. The Sewerage and Water Board aims to have nearly all 144,000 meters in place by the end of next year.
Where can I get more information about the Bill Dispute Program and smart meters?
Visit the SWBNO website for detailed information about the dispute process, smart meters, and other customer resources.
Can I track my water usage with a smart meter?
Yes, an advanced customer portal launching later this year will allow you to monitor your water usage and manage your account online.