Where can I get more information about the Bill Dispute Program and smart meters?

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• What is the SWBNO Bill Dispute Program?

  The Bill Dispute Program is a new initiative designed to help customers resolve issues with their water and sewer bills quickly and fairly. Customers can now dispute inaccurate bills through a third-party firm, Hammerman and Gainer, LLC (HGI), which ...

• How can I dispute my SWBNO bill?

  To dispute a bill: Contact the third-party firm, HGI, within 30 days of receiving your bill using the contact information provided on your bill or the SWBNO website. Provide all relevant details, including billing history, meter readings, and ...

• What is a "smart meter," and how will it impact my bill?

  Smart meters are advanced water meters that measure water usage more accurately than older mechanical meters. They enable precise billing based on actual usage and can detect continuous water flow, helping identify potential leaks. Depending on your ...

• When will smart meters be fully installed?

  The installation of smart meters is underway, with over 30,000 meters already installed. The Sewerage and Water Board aims to have nearly all 144,000 meters in place by the end of next year.

• How do smart meters benefit customers?

  Smart meters provide accurate billing based on actual water use, identify potential leaks, and give customers access to detailed usage data via an online portal.