Can I appeal HGI’s decision?
Yes. If you or SWBNO disagree with HGI’s decision, either party can request arbitration within 14 days of receiving the decision.
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How can I dispute my SWBNO bill?
To dispute a bill: Contact the third-party firm, HGI, within 30 days of receiving your bill using the contact information provided on your bill or the SWBNO website. Provide all relevant details, including billing history, meter readings, and ...
What happens if my meter is faulty?
If HGI finds that your meter is malfunctioning, you can opt into fixed-rate billing until the meter is replaced.
What is the arbitration process?
An arbitration team will review the evidence from both sides and make a final decision. The team holds hearings twice a month in each council district, with virtual participation available.
How can I avoid high water bills?
Conserve water by fixing leaks, using water-efficient appliances, and following SWBNO’s conservation tips available at www.swbno.org/ConservationTips.
What is the SWBNO Bill Dispute Program?
The Bill Dispute Program is a new initiative designed to help customers resolve issues with their water and sewer bills quickly and fairly. Customers can now dispute inaccurate bills through a third-party firm, Hammerman and Gainer, LLC (HGI), which ...