An arbitration team will review the evidence from both sides and make a final decision. The team holds hearings twice a month in each council district, with virtual participation available.
While your bill is under review: Your account will be placed in "bill in dispute" status. SWBNO will charge you a fixed rate based on your average monthly bill until the dispute is resolved. No late fees, penalties, or disconnections will occur on ...
Under new regulations, you have several rights, including: The right to dispute bills without incurring late fees or penalties. The right to not have your service disconnected during the dispute process or during extreme weather conditions. The right ...