What is fixed-rate billing, and how can I opt in?
Fixed-rate billing allows you to pay an average of your last year's actual water use, providing predictable monthly bills. You can opt in by contacting SWBNO via email, phone, postal mail, or in person at a customer service center.
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What happens if my meter is faulty?
If HGI finds that your meter is malfunctioning, you can opt into fixed-rate billing until the meter is replaced.
What protections do I have as an SWBNO customer?
Under new regulations, you have several rights, including: The right to dispute bills without incurring late fees or penalties. The right to not have your service disconnected during the dispute process or during extreme weather conditions. The right ...
What happens during the dispute process?
While your bill is under review: Your account will be placed in "bill in dispute" status. SWBNO will charge you a fixed rate based on your average monthly bill until the dispute is resolved. No late fees, penalties, or disconnections will occur on ...
How do smart meters benefit customers?
Smart meters provide accurate billing based on actual water use, identify potential leaks, and give customers access to detailed usage data via an online portal.
How can I dispute my SWBNO bill?
To dispute a bill: Contact the third-party firm, HGI, within 30 days of receiving your bill using the contact information provided on your bill or the SWBNO website. Provide all relevant details, including billing history, meter readings, and ...