What protections do I have as an SWBNO customer?

What protections do I have as an SWBNO customer?

Under new regulations, you have several rights, including:

  • The right to dispute bills without incurring late fees or penalties.
  • The right to not have your service disconnected during the dispute process or during extreme weather conditions.
  • The right to opt-in to fixed-rate billing.
  • The right to a functioning, accurate water meter.

    • Related Articles

    • How can I dispute my SWBNO bill?

      To dispute a bill: Contact the third-party firm, HGI, within 30 days of receiving your bill using the contact information provided on your bill or the SWBNO website. Provide all relevant details, including billing history, meter readings, and ...

    • What is the SWBNO Bill Dispute Program?

      The Bill Dispute Program is a new initiative designed to help customers resolve issues with their water and sewer bills quickly and fairly. Customers can now dispute inaccurate bills through a third-party firm, Hammerman and Gainer, LLC (HGI), which ...

    • Where can I get more information about the Bill Dispute Program and smart meters?

      Visit the SWBNO website for detailed information about the dispute process, smart meters, and other customer resources.

    • What is fixed-rate billing, and how can I opt in?

      Fixed-rate billing allows you to pay an average of your last year's actual water use, providing predictable monthly bills. You can opt in by contacting SWBNO via email, phone, postal mail, or in person at a customer service center.

    • How can I avoid high water bills?

      Conserve water by fixing leaks, using water-efficient appliances, and following SWBNO’s conservation tips available at www.swbno.org/ConservationTips.